Frequently Asked Questions (FAQs)
Advice for Adopters
CONGRATULATIONS! Your new dog needs a minimum of two weeks to adjust to his/her new home and family.
Even though your new dog has been evaluated by a rescue foster care provider to determine the obvious temperament of this dog, you must understand that there will be an adjustment period, since he/she is going into yet another new home situation. You should be evaluating his/her behavior during this period. You can be sure he/she is evaluating you and your home situation to see if he/she fits in and what he/she can or cannot get away with.
During this time you should carry on your normal daily routine as much as possible. DO NOT start trying to teach anything new, with the exception of your normal rules of the household. Be firm, but forgiving. You will start to see your new rescue gradually relaxing as he/she becomes familiar with your routine and what you expect of him/her. Although you will want to be cautious when introducing your dog to new people, take special care to understand that socialization of him/her with people outside your family will promote further trust.
From the beginning it helps to use a dog crate to confine your new rescue when you are not around or when taking him/her in the car. You might be able to modify this eventually once you have learned to evaluate his/her behavior. Please try to avoid crate situations when you are home by incorporating your dog into your household, teaching him/her responsibility and extending trust.
Your new rescue has to EARN your trust as well as you having to be able to trust him/her. NEVER automatically trust your new dog. Most times we know nothing of the dog’s background. You wouldn’t trust a stranger in your home or around you children, likewise with a dog you don’t know. Allow your new dog to approach you and use positive reinforcement to assure continued wanted behavior.
When you feel the dog is comfortable with your family and vice versa, you can start with a training program, initially one new thing at a time.
Adopting a rescue dog is like adopting a child of 5 years old and up. They both come with a lot of baggage. This may include physical and emotional abuse in his/her original home and may manifest itself as fear or insecurity. When a dog is surrendered to rescue or a shelter it is basically abandoned and some may have a hard time dealing with it, showing itself as “separation anxiety”. Love, patience and understanding is the only way to heal this dog. They are better, but never truly healed, they always remember. Your relationship will grow with your dog and you will be rewarded with many years of pleasure.
Remember to always “EXPECT THE UNEXPECTED” from any rescued dog.
Directions to Animal Reception Centre at Manchester
the ‘T’ Junction. You are now facing the premises of Servisair Cargo. Turn right at the ‘T’ Junction (York Drive) and carry on past WFS. Pets on Jets is located on the end of the British Airways building. Parking is available outside the building.
Address
Pets on Jets
Worldwide Flight Services (WFS)
Building 300
World Freight Terminal
Manchester Airport
M90 5BA
Tel No 0161 209 7670
Take with you
Passport or Photo ID
Collect within 2 hours of landing time
Where do I go to collect my dog from Manchester Airport Cargo Area?
Building 300, World Freight Terminal
Manchester Airport M90 5BA
Tel No 0161 209 7670
Only the registered “consignee” or “receiver on the flight should go into the animal reception area to complete the paperwork required to clear the animals for released into the UK. I must reiterate that ONLY the consignee may enter the Animal Reception Centre to take delivery of the dogs. PLEASE, PLEASE, PLEASE, do not go in looking for your pet, even if you’ve been waiting a couple of hours.
We handle group bookings of up to 5 dogs on a flight and it is registered under one person’s name, the flight Consignee or Receiver, not the individual owners.
At the Animal Reception Centre 90% of the staff are lovely, but some get really upset because they only have the “Consignee’s name on the paperwork, so if anyone else contacts them in any way about the flight or to ask a question about their pet and give a different name than is on the flight documents, you can understand why sometimes it causes tension. Of course there could also be animals from other flights in Animal Reception too.
Allow a minimum of 90 minutes for clearance at Manchester airport. Please be patient; sometimes the pet-check and customs clearance can take longer than you may expect – the staff at the ARC are dedicated to the welfare of your pets and also have to make thorough checks on behalf of Animal Health and DEFRA – they will not keep you waiting any longer than is absolutely necessary.
Take a collar and lead with you – these should have been taken off at the point of departure and either retained by whoever delivered your pet to the airport or secured to the travel box – bring a spare just in case.
Bring some water for your pet and some light food as they will not have been fed before their flight to avoid air sickness. A small amount of rice and chicken or other light nourishment will be welcomed. No heavy meals please for at least a day or two.
If you are collecting and keeping your dog’s travel box, remember how big it will be and bring a vehicle large enough to take you all!
Bring some cleaning materials as well as bin liners for disposal of soiled crate linings such as old towels. There are wheelie bins around to dispose of bin liners. It is your responsibility to clean the crate that the dog you are collecting travelled in. Do not expect anyone else to do this for you please.
Bring strong scissors or cutting tool as the crates are usually held together with tie wraps as well as screws (as they have done so many journeys). This will enable you to separate the crates into two halves for easier transportation. It is your responsibility to separate the crate that the dog you are collecting travelled in down into two halves. Do not expect anyone else to do this for you please.
Where do I go to collect my dog from Gatwick Airport Animal Reception Centre?
Tel: 01293 555580
Shed D2b, World Cargo Centre, London Gatwick Airport, Gatwick,
West Sussex, RH6 0SQ
Animal Aircare is located in its own location, next to the Post Office Cargo.
From the M23, A23 and terminals follow the signs for the North Terminal. At the large roundabout take the turning sign posted for the Cargo Centre and Long Term car park – there is a BP Petrol Filling station at this exit.
Go through main entrance gate and take the first turning on the right. Follow this road round to the Cargo Sheds.
The first buildings house, Servisair – and Swissport the airline’s’ handling agents.
Thomas Cook is located at Servisair
Thomson Fly & Monarch are located at WFS
PLEASE GO STRAIGHT TO THE ANIMAL RECEPTION CENTRE – it usually takes 60 – 90 minutes after landing to clear through the pet checks.
GENERAL ADVICE WHEN COLLECTING YOUR PETS
Please be patient; sometimes the pet-check and customs clearance can take longer than you may expect – the staff at Animal Aircare Gatwick, are dedicated to the welfare of your pets and also have to make thorough checks on behalf of Animal Health and DAF – they will not keep you waiting any longer than is absolutely necessary. Please wait for the Receiver/Consignee who is responsible for collecting and signing for ALL the animals on the flight to release your pet from the crate to you.
Take a collar and lead with you – these should have been taken off at the point of departure and either retained by whoever delivered your pet to the airport or secured to the travel box – bring a spare just in case.
Travel boxes that have been hired or loaned should be left with the flight Receiver/Consignee at the airport unless other arrangements have been made. Remember to bring a strong cutting tool and cleaning materials as YOU will be responsible for cleaning, taking apart and stacking your pet’s travel crate.
Animal Reception Centre
Cargo Forecourt Road
Gatwick Airport
West Sussex
RH6 0SQ
Phone: 0044 (0)1293 555580
Fax: 0044(0)1293 555589
E-mail: office@animalaircare.co.uk
Directions to Animal Reception Centre @ Gatwick
When at the North Terminal roundabout follow signs for the cargo centre, upon entering the cargo centre you can either follow the road straight down and we are directly opposite at the t-junction or you can follow the signs for Animal Reception around the one way system.
Where do I go to collect my dog from Heathrow Airport Animal Reception Centre?
Beacon Road
Hounslow, Middlesex TW6 3JF
Tel: 0208 745 7894
HARC can be found on Southern Perimeter Road. From junction off the M25 follow the signs or Terminal 4 and cargo. Beacon Road is on your right, about half a mile before Terminal 4. Inside are chairs & vending machines.
Only the registered “consignee” or “receiver on the flight should go into the animal reception area to complete the paperwork required to clear the animals for released into the UK. I must reiterate that ONLY the consignee may enter the Animal Reception Centre to take delivery of the dogs. PLEASE, PLEASE, PLEASE, do not go in looking for your pet, even if you’ve been waiting a couple of hours.
We handle group bookings of up to 5 dogs on a flight and it is registered under one person’s name, the flight Consignee or Receiver, not the individual owners. At the Animal Reception Centre 90% of the staff are lovely, but some get really upset because they only have the “Consignee”’s name on the paperwork, so if anyone else contacts them in any way about the flight or to ask a question about their pet and give a different name than is on the flight documents, you can understand why sometimes it causes tension. Of course there could also be animals from other flights in Animal Reception too.
Allow a minimum of 90 minutes for clearance at Heathrow airport. Please be patient; sometimes the pet-check and customs clearance can take longer than you may expect – the staff at the ARC are dedicated to the welfare of your pets and also have to make thorough checks on behalf of Animal Health and DEFRA – they will not keep you waiting any longer than is absolutely necessary
Take a collar and lead with you – these should have been taken off at the point of departure and either retained by whoever delivered your pet to the airport or secured to the travel box – bring a spare just in case.
Bring some water for your pet and some light food as they will not have been fed before their flight to avoid air sickness. A small amount of rice and chicken or other light nourishment will be welcomed. No heavy meals please for at least a day or two.
If you are collecting and keeping your dog’s travel box, remember how big it will be and bring a vehicle large enough to take you all!
Bring some cleaning materials as well as bin linersfor disposal of soiled crate linings such as old towels, There are wheelie bins around to dispose of bin liners. It is your responsibility to clean the crate that the dog you are collecting travelled in. Do not expect anyone else to do this for you please.
Bring strong scissors or cutting tool as the crates are usually held together with tie wraps as well as screws (as they have done so many journeys). This will enable you to separate the crates into two halves for easier transportation. It is your responsibility to separate the crate that the dog you are collecting travelled in down into two halves. Do not expect anyone else to do this for you please.
Where do I go to collect my dog from Bristol Airport?
We handle group bookings of up to 5 dogs on a flight and it is registered under one person’s name, the flight Consignee or Receiver, not the individual owners. At the Animal Reception Centre 90% of the staff are lovely, but some get really upset because they only have the “consignee” s name on the paperwork, so if anyone else contacts them in any way about the flight or to ask a question about their pet and give a different name than is on the flight documents, you can understand why sometimes it causes tension. Of course there could also be animals from other flights in Animal Reception too.
Allow a minimum of 90 minutes for clearance at Bristol airport. Please be patient; sometimes the pet-check and customs clearance can take longer than you may expect – the staff at the ARC are dedicated to the welfare of your pets and also have to make thorough checks on behalf of Animal Health and DEFRA – they will not keep you waiting any longer than is absolutely necessary.
Take a collar and lead with you – these should have been taken off at the point of departure and either retained by whoever delivered your pet to the airport or secured to the travel box – bring a spare just in case.
Bring some water for your pet and some light food as they will not have been fed before their flight to avoid air sickness. A small amount of rice and chicken or other light nourishment will be welcomed. No heavy meals please for at least a day or two.
If you are collecting and keeping your dog’s travel box, remember how big it will be and bring a vehicle large enough to take you all!
Bring some cleaning materials as well as bin liners for disposal of soiled crate linings such as old towels, there are wheelie bins around to dispose of bin liners. It is your responsibility to clean the crate that the dog you are collecting travelled in – do not expect anyone else to do this for you.
Bring strong scissors or cutting tool as the crates are usually held together with tie wraps as well as screws (as they have done so many journeys). This will enable you to separate the crates into two halves for easier transportation. It is your responsibility to separate the crate that the dog you are collecting travelled in down into two halves. Do not expect anyone else to do this for you please.
TO COLLECT PETS YOU MUST BE AT THE A.R.C. NO LATER THAN 1 HOUR AFTER THE FLIGHT LANDS. ANYONE NOT COLLECTING ON TIME WILL BE CHARGED ACCORDINGLY.
HOW TO FIND US THE OVERHILL ANIMAL RECEPTION CENTRE AT BRISTOL AIRPORT
